Using Multi-Factor Authentication with eServices

September 11, 2026

Starting September 16, 2026, our eServices portal and mobile app will require you to use Multi-Factor Authentication (MFA) via text message to access your account. Here’s how you can verify or update your contact information.

To verify the phone number on your eServices account:

1. Go to the Reliable Credit Association online portal or mobile app and log in
2. Click on Settings (the gear icon in the mobile app)
3. Click on Contact Information

Your current mobile phone number(s) are located at the bottom of the Contact Information screen. The mobile phone number listed as “Primary” will receive the MFA text message.

If you want to change which number is Primary:

1. Click the three dots next to the number you want set as Primary
2. Click the Make Primary Phone option to set the selected number as Primary

If you want to add a new phone number:

1. Click the plus icon and enter the phone number and press/click submit
2. A text message to verify the number will be sent.
3. If you want to make this new number your Primary number, follow the steps above

If you have any questions or need assistance, please contact your local branch or use the eServices Message Center.